Do prices include VAT?

Yes, all our prices include UK VAT where applicable. The price you see is the price you pay - no hidden fees or surprises at checkout.

What payment methods do you accept?

We accept all major payment methods supported by Shopify. including credit/debit cards, PayPal, Apple Pay, Google Pay, and more.

What is your return policy?

We want you to love your purchase! If you're not completely satisfied, you can return your item within 14 days of receiving it. The item must be in the same condition as when you received it. To initiate a return, please email us at sales@mdcgifts.com, and we'll guide you through the next steps.

How do you ship?

We ship most of our orders with Yodel XPECT. This service provides updates at multiple stages of the delivery process, and you may receive a 2-hour delivery window on the delivery date.

If you've selected and paid for next-day delivery, your order will be shipped with DHL Next Day for speed and security.

What are your shipping costs and delivery times?

• Shipping Costs: Standard delivery is £2.99. We offer free delivery on orders over £39.98.
• Delivery Times: Estimated delivery time is 2-4 working days with Yodel XPECT. Next-day delivery is available with DHL Next Day at an additional cost.

Where is my order?

Once your item is purchased, we'll send you an email with your tracking number.

You can track your order on Yodel's website using your tracking number and postcode.

How can I track my order?

To track your order:

1. Visit Yodel's tracking page.
2. Enter your tracking number and postcode.
3. View the latest updates on your delivery status.

Do you ship internationally?

Currently, we ship within the UK only, straight from our warehouse in London.

Do you offer gift services?

At this time, we do not offer gift wrapping or personalized messages with orders. We're looking into offering this service in the future!

Do you accept wholesale orders?

Yes we do! Please get in touch with us for more information:

• Email: sales@mdcgifts.com
• Phone: 0208 594 8844
• Live Chat: Click the live chat icon on our website.

How can I contact you?

We're here to help! You can reach us through:

• Email: sales@mdcgifts.com
• Phone: 0208 594 8844
• Live Chat: Click the live chat icon on our website.

Still have questions?

If you have any other questions or need assistance, feel free to contact us. We're always happy to help!